Shipping & Returns

Shipping Schedule

Once you place an order, it typically takes up to 4 business days for processing, followed by 1-2 days of transit. We ship Monday through Thursday, and our packages are delivered Tuesday through Saturday, depending on the shipping destination, shipping method, and the time of checkout. While we strive to ship orders quickly, delivery times may vary due to weather, high demand, or other unexpected circumstances.

Please note, once an order is placed, we cannot modify or hold it. After your order is processed, you'll receive a confirmation email with tracking details. For order status updates, create an account at checkout.

 

Shipping Method & Cost

We offer flat-rate shipping based on the zip code of your shipping destination within the United States. You can order as few as 5 kokonuts or as many as you like—and you still pay the same price per delivery.

Due to the perishable nature of our products, we ship via UPS to ensure your package arrives 1 to 2 days after being shipped, depending on the destination.

 

Return Policy

All sales are final. However, we understand that receiving melted kokonuts can be disappointing. That's why we ensure your kokonuts arrive cold. If unexpected delays or weather conditions cause melting, our KOKONUT Guarantee has you covered. We will provide a new batch of kokonuts at no additional cost if they arrive melted. Simply reach out to us at info@kokonutus.com, and we'll arrange for a fresh delivery.